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2FAQs
Frequently asked questions.
Returns & Exchanges
- Yes. You can request a return or exchange within the timeframes below, as long as the piece is unworn, in its original condition and returned with its original packaging. For hygiene reasons, earrings are final sale and can only be returned if they arrive faulty.
- To start, email hello@rynor.com with your order number and the item you’d like to send back, and we’ll reply with the next steps. Please wait for our reply before posting anything.
- You have 15 days from the delivery date to request a return and 30 days to request an exchange. Items must be unworn, in their original condition and returned with their original packaging.
- Full details, including any exceptions, are in our Refund Policy.
- Once your return arrives back with us and passes inspection, we issue the refund to your original payment method.
- It usually shows up within 2–5 business days of processing, although the exact timing depends on your bank or payment provider.
Orders
- If your order hasn’t shipped yet, email hello@rynor.com with your order number as soon as possible and we’ll cancel it for you.
- We pack orders quickly, so once a parcel has been dispatched it can no longer be cancelled. You can still return it once it arrives (see Returns & Exchanges above).
- We’d love to give an exact restock date for every piece, but availability depends on production and supplier lead times, so we can’t always say for sure.
- Tap “Notify me” on the product page and we’ll email you automatically the moment it’s back.
- Each product page lists the measurements for that piece — chain length, ring size, bracelet length or pendant dimensions — along with fit notes where they matter.
- If you’re between sizes or unsure, email hello@rynor.com before ordering and we’ll help you choose.
- Email hello@rynor.com with your order number and clear photos of the item you received, the shipping label and the packaging.
- We’ll review it and sort out the missing piece, a replacement or a refund as quickly as possible.
- First, check with household members, neighbours, a building reception or any safe spot around the delivery address, and review the carrier’s tracking details — parcels are sometimes scanned as delivered slightly before they actually arrive.
- If it still hasn’t turned up within 48 hours, email hello@rynor.com with your order number and we’ll open an investigation with the carrier.
- Email hello@rynor.com with your order number and clear photos showing the issue. We’ll review it and arrange a replacement or refund as quickly as possible.
Payment
- We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.
- Prices are shown in your local currency where available, and the exact payment options for your country appear at checkout.
- Orders shipped within the US don’t incur any duties. For international orders, customs duties and import taxes may be charged by your country on arrival and are the customer’s responsibility — they aren’t included in our prices or shipping fees.
- Please check your local customs rules before ordering. More detail is in our Shipping Policy.
Shipping
- Delivery times depend on the destination and the shipping method you choose. Once dispatched, US orders usually arrive within 1-6 business days and international orders within 5-18 business days.
- These are estimates and can be affected by peak periods, customs processing or circumstances outside our control. See our Shipping Policy for country-specific estimates.
- Shipping is calculated automatically at checkout based on your destination, the shipping method and your order value.
- US orders over $75 ship free. Current rates for all other destinations are in our Shipping Policy.
- We start preparing orders as soon as they come in. Most orders ship within 1-2 business days, although it can take a little longer during drops, restocks, sales and other busy periods.
- You’ll receive a dispatch confirmation email with tracking as soon as your parcel is on its way.
- A “preparing” or “unfulfilled” status simply means we’re still packing your order.
- During drops, restocks, sales and other busy periods, preparation can take a little longer than usual. If your order is still within the 1-2 business-day processing window, there’s nothing to worry about.
- Once your order has shipped, you’ll receive a confirmation email with the carrier’s tracking link. Check your spam or junk folder if you can’t find it.
- Tracking can take up to 24 hours to update after the label is created, so if it shows no movement at first, give it a day.
Product Care
- Take your jewelry off before showering, swimming, exercising or sleeping, and put it on last — after perfume, lotion, hairspray and sunscreen. Water, sweat and chemicals are the fastest way to dull or tarnish a piece.
- Wipe it gently with a soft, dry cloth after wearing and store it in its pouch or a closed box, kept apart from other pieces so it doesn’t scratch or tangle.
- Rynor can’t accept responsibility for wear caused by incorrect care.
Stores & Pop-ups
- Not exactly. Orders placed on rynor.com are handled directly by us under the policies on this page.
- If you bought a Rynor piece through another marketplace, that purchase is covered by the marketplace’s own return and buyer-protection rules, so please open any request through the platform you bought from.
- Not right now — Rynor is online-only, and every piece we make is available at rynor.com.
- If we host a pop-up or event, we’ll announce it first to Rynor Newsletter subscribers and on @rynorshop.
Community
- Subscribe to the Rynor Newsletter for early access to selected launches, restock alerts, brand news and exclusive content. You can also follow @rynorshop for behind-the-scenes and drop announcements.
3Contact Form
If you still have questions, feel free to contact our support team.
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